msg.ai

msg.ai

AI for brilliant customer service
Be one step ahead with immediate, accurate resolutions on email, chat and social.

Listen and resolve—don't just respond
Go beyond simple replies and deliver high-quality resolutions. Our AI uses deep learning natural language understanding and sentiment analysis to contextualize every person’s unique situation to effectively close tickets.

Identify issues before your customers do
Through deep integrations with your business systems, proactive customer service goes on auto-pilot. Alert your customers of an issue before they contact you. It’s a refreshingly new approach to customer support.

Build a workforce multiplier
Use AI in tandem with human agents, enabling the AI to respond to repeatable issues, and empowering humans to focus on high-value tasks.

Date

21 October 2018

Tags

artificialintelligence

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