CX - Data Scientist (ML/AI)

CX - Data Scientist (ML/AI)

Location: Austin, TX
Region: North America
Job Type: Full Time
Job category: Data Scientist
Company Name: Dropbox
Cost: Market
Application URL:,23_KE24,31.htm?jl=2638599139&ctt=1522307112977


Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the worlds creative energy by designing a more enlightened way of working.

Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.

Team Description:

Our mission in Dropbox is to simplify the way people work together. With a user base of over 500 million, the Customer Experience team simplifies how our users and customers interact with Dropbox. We focus on understanding the customer journey as well as where we can simplify interactions and improve the Customer Experience.
Role Description

As a Data Scientist within the CX team, you will provide strategic & architectural leadership associated with the development of customer experience AI solutions. Your focus will be on redefining the way we interact with our consumers in their support journey, using AI and ML to understand consumer intent, thereby helping us create a personalized, predictive, and effortless customer experience across all channels.

You have a passion for customer advocacy and solution development with a strong understanding of, and real-world experience in, the field of AI and related technologies. Partnering with stakeholders you will develop prototypes to prove the technology for specific use cases. You will also have the opportunity to lead communication initiatives for internal teams, leadership and global cross-functional partners.


  • Provide technical leadership in the selection, scoping and execution of AI projects
  • You will direct and lead the project management of AI projects through each phase, including scoping of the initial solution, development of an MVP and lean project iterations
  • Build relationships with key partners and routinely present proposals and results
  • You will maintain expert knowledge in state of the art AI approaches
  • You have working knowledge of the offerings of major AI vendors
  • Gather and share best practices and insights internally
  • Foster and support an internal community of AI related subject matter expertsPartner with cross-functional global teams across CX, Product, Engineering, Marketing and Trust & Security.


  • 8+ years design/implementation/consulting experience building or using cloud solutions
  • 3+ years applied experience focused on AI and ML solutions
  • Degree in Computer Science, Data Science, Engineering, Applied Mathematics or related field
    Solid grounding in statistics, probability theory, data modeling, machine learning algorithms and software development techniques and languages used to implement analytics solutions
  • Experience deploying production-grade machine learning solutions on public cloud platforms
    Fluency in Python or other scripting languages
  • Experience working with RESTful API and general service oriented architectures
  • Experience working with large amounts of data (SQL, Python or R)
  • A sense of ambition and passion to change the world using AI, Data Modeling and Deep Learning
  • You are a highly analytical and structured thinker
  • Great communication and influencing skills, when working with global cross functional partners
  • Deeply passionate about customer experience and making life simpler with technology
  • Dream to work in a rapid pace, growing and dynamic company
  • Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox,
  • BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

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